Privacy Policy

dub hub (“we”, “our”, or “us”) is a music identification and release-discovery platform. It is operated by dub hub Music Limited in the United Kingdom.

This Privacy Policy explains what personal information we collect when you use the dub hub app and this website, how we use it, who we share it with, and the rights you have. The date at the top of this page is the date this version took effect.

If you have questions about this policy or your information, contact us at users@dubhub.uk.

Account and profile

When you create and use an account, we collect:

• Email address
• Username, which is the name shown on your profile
• Profile image and profile banner, if you add them
• Account type, such as a listener account or an artist account
• Verified artist status
• Country, if you choose one
• Date of birth
• Gender, if you provide it, including “prefer not to say”
• Other profile information you choose to add, such as answers to artist profile questions

We ask for your date of birth so we can check that you meet the minimum age to use dub hub. We do not show your date of birth or your exact age on your public profile.

Gender is optional and private. We use it to understand who uses dub hub in aggregate. It is not shown on your public profile, and it is not used for advertising.

If you add a country, it is part of your public profile information and can be shown on community features such as the leaderboard. Your email address is used for your account and is not shown on your public profile.

Authentication is handled by our infrastructure. We do not store your password directly.

User content

Depending on how you use dub hub, we store content and activity such as:

• Videos and short clips you upload, and their thumbnails
• Captions, descriptions, genre and sub-genre
• A filming or played date, when you enter one or keep a suggested date
• Location text you enter for an upload
• DJ or event details you enter
• Comments, replies and track identification suggestions
• Likes and saves, including saved releases
• Release titles, dates, artwork, release links and clips attached to a release
• Collaboration invites and responses
• Reports you submit, and moderation records connected with them

Some of this content is shown to other people on purpose. Section 6 explains what is public. Reports are used for moderation and are not published as public posts.

Media you choose on your device

To upload or record a clip, the app may ask for access to your camera, microphone, photo library, or files. We use that access for the media you choose to record, select or upload. We do not scan your camera roll or photo library.

When you select a photo or video, the app may read metadata from that item, such as the date it was created, and suggest it as the filming or played date. You can change or clear that suggestion before you post. We do not take location from your camera roll. A location on a post is location text you enter.

Usage and technical information

We also process information needed to run and protect the service, such as:

• Actions in the app, such as posting, liking, commenting and following a release
• In-app notifications, including whether they have been read
• Push notification tokens, the device platform, and a time zone reported by your device, if you allow notifications
• Your notification preferences
• IP address, where it is used for security and abuse controls, including limits on repeated requests
• Authentication and session information
• Server logs, and error or diagnostic information produced while the service is running
• App version and platform, if you send us feedback
• Security and abuse signals connected with reports, moderation and ranking integrity

This information is used to operate, secure and improve dub hub. It is not used for targeted advertising.

Subscription information

Artist Tools is an optional paid subscription for verified artists. If you buy it, Apple processes the payment through the App Store and StoreKit. dub hub does not receive your full card or payment details from Apple.

RevenueCat manages the subscription and whether your account is entitled to Artist Tools. We store the product purchased, whether the entitlement is active, and status information Apple or RevenueCat supplies. That can include renewal, expiry, cancellation, refund, grace period or billing status. We also store an account identifier so the entitlement is linked to your dub hub account.

Website analytics and cookies

On this website we remember your cookie choice, and we use Microsoft Clarity only if you allow analytics. Clarity is not used inside the iOS app. Section 16 explains how this works.

dub hub is not intended for children under 13. You must be at least 13 to create an account.

We collect your date of birth so we can apply this age requirement. If the date of birth shows that you are under 13, you cannot finish creating an account. We do not offer a separate parental-consent account for children.

If we reasonably determine that an account belongs to a child under the permitted age, we may restrict or delete the account and the personal information connected with it. We may keep limited information where we are required or permitted to do so for legal or safety reasons, as described in section 12.

We use personal information to:

• Create and authenticate accounts
• Provide profiles, uploads, comments, likes, saves and other community features
• Host and display clips, track identifications and related metadata
• Operate releases, Release Alerts and the Release Countdown widget
• Check Artist Tools subscription entitlement
• Send in-app notifications and, where you allow them, push notifications
• Operate reputation, leaderboards, badges and any rewards we offer
• Moderate content, handle reports and keep the platform safe
• Prevent fraud, abuse and manipulation of identifications or rankings
• Provide customer support and respond to you
• Keep the service secure, debug problems and maintain reliability
• Understand and improve the product, including through aggregate analysis
• Meet legal and compliance obligations

We do not use your information for targeted advertising.

If UK or EEA data protection law applies, we rely on the following legal bases. We do not rely on consent for everything we do.

Contract

We process information where it is needed to provide the service you ask for. That includes your account, community features, releases, notifications you have turned on, and Artist Tools where you subscribe.

Legitimate interests

We process information where we have a legitimate interest that is not overridden by your rights. This includes keeping the platform secure, moderating content, preventing abuse, protecting users, understanding how the service is used, and improving it.

Consent

We rely on consent for optional website analytics and cookies, and for device permissions where the law or your device requires permission, such as notifications, camera, microphone or photo library access. You can withdraw consent as described in this policy.

Legal obligation

We process information where we need to keep records or make disclosures required by law, including financial, accounting and regulatory duties.

dub hub is a community product. Some profile information and user content are visible to other people, including people who are not logged in.

Information that can be public includes:

• Your username, profile image, profile banner and account type
• Whether you are a verified artist, and the date you joined
• Country, if you have added one
• Artist profile answers you choose to publish
• Clips, thumbnails, captions, genre, played date, location text, DJ or event details, comments, replies and track suggestions
• Likes, saves and saved releases that the product shows on a profile or in the community
• Public release details, artwork, release links and collaboration information shown on a release
• Reputation, confirmed identification counts, leaderboard placement and badges such as 100 Club

The following stay private and are not placed on your public profile: your email address, date of birth, exact age, gender, password, full payment details, push token, and the detailed status of an Artist Tools subscription.

Artist verification

Artist verification is free. It is separate from Artist Tools. You do not need a subscription to be verified, and Artist Tools does not change verification, reputation, leaderboard ranking or credibility.

We review artist verification manually. You may be asked to contact us from an official artist account, such as Instagram, and to give us your dub hub username. We use information connected with that request to confirm identity or ownership, reduce impersonation, handle disputes, and keep the platform trustworthy.

Verified artists can confirm or deny track identifications, manage releases, attach posts and clips, add release links, and work with collaborators.

Private artist identification

A verified artist with Artist Tools can identify a clip without their name being shown publicly at that time. dub hub still keeps a record of which artist made that identification. We use that record for moderation, the integrity of identifications, and dispute resolution. If the artist later reveals the identification, it can be shown publicly in the usual way.

Artist Tools

Artist Tools is an optional subscription. Purchases are made with Apple In-App Purchase. Apple handles payment credentials and payment processing. RevenueCat tells us whether the entitlement is active and helps us manage the subscription lifecycle. We do not receive your full card details.

Where Artist Tools is active, a verified artist can use the paid tools that subscription includes. One of those tools is an aggregate count of listeners who have turned on Release Alerts for them. That count does not give the artist those listeners’ private account details. Deleting your dub hub account does not by itself cancel billing with Apple.

We store in-app notifications about activity such as comments, replies, artist identifications, releases, Release Alerts and collaboration invites. A notification can include the related post or release, the message, and whether you have read it.

If you allow push notifications, we store an Apple Push Notification device token, the platform, and a time zone from your device so we can deliver alerts. You can turn push notifications off in your device settings. In the app you can also control preferences for comments and replies, artist notifications, release updates and device push alerts.

Release Alerts let a listener choose verified artists whose future releases they want to hear about. We store that choice so we can send the alert. You can turn a Release Alert off.

Release Countdown widget

The Home Screen widget shows release information. It does not track your location, and it is not a live feed of what you are doing in the app.

A listener can choose one saved release that has a confirmed release date. The widget may also keep, on the device, a short list of that listener’s other eligible saved releases so those can be shown too. An eligible artist with Artist Tools can have the widget follow their next release. The details stored for this are the release title, artist name, artwork, release date or timing, and a link back into dub hub. The countdown is calculated from that release timing. It is not second-by-second tracking of you.

We process activity and contribution data to run reputation, leaderboards and anti-abuse controls. This includes reputation points, confirmed identification counts, leaderboard placement, and status such as a 100 Club badge for a monthly Top 100 finish.

That information can be shown on your profile and on leaderboards. We may also use it to decide eligibility where we offer a reward. A ranking, badge or place on a leaderboard is not itself a promise that you will receive a prize. Any reward depends on the rules for that reward, and rewards are not guaranteed.

We share personal information with service providers that help us run dub hub. They receive the information needed for their function, and they are expected to protect it under appropriate contractual and security obligations where those apply.

• Supabase: authentication, database and file storage
• Railway: server hosting and backend processing
• Apple: the App Store, StoreKit purchases, Apple Push Notification service, and related platform services
• RevenueCat: Artist Tools entitlement and subscription lifecycle processing
• MailerLite: email address and username, so we can send service and community email. We ask MailerLite to forget that subscriber when an account is deleted
• Microsoft Clarity: website analytics only, and only after you allow analytics on this website. Clarity is not loaded in the iOS app

Other users can see the public profile and community information described in section 6. We may also share information if the law requires it, or if it is reasonably necessary to protect dub hub, our users, or the public, including to investigate reports and enforce our rules.

We do not sell your personal data.

We are based in the United Kingdom. Some of the service providers above may process information outside the UK.

Where the law requires a safeguard for that transfer, we use an appropriate safeguard. The safeguard depends on the provider and the destination.

We keep personal information for as long as your account is active and for as long as we need it to provide dub hub. We do not keep information indefinitely just because an account once existed.

We may keep a limited amount of information for longer where that is reasonably necessary to:

• Moderate the platform and keep people safe
• Prevent fraud, abuse or repeat breaches of our rules
• Investigate reports and disputes
• Deal with legal claims
• Comply with the law, including financial and accounting duties
• Enforce our rights or agreements
• Show what moderation or enforcement action was taken before

What we keep for those purposes is limited to what we need for them. Examples include report and moderation records, which may remain after a profile is removed, sometimes with the direct identity link cleared. A short account-deletion record may also remain so we can see that deletion was requested and completed. That record is not a copy of your profile, password, date of birth or email.

Public and other user content may be deleted, anonymised, or kept, depending on what the content is and whether we still need it for the reasons above. Backup copies can remain for a limited period before they are deleted or overwritten. We do not publish a single fixed retention period for every category of information.

You can request deletion of your account by contacting users@dubhub.uk.

You can also delete your account in the app. Open Settings, then Manage account, then Delete account. You will be asked to confirm with your current password. If in-app deletion is unavailable, use the email address above and we will handle the request.

Deletion removes your profile and account data. That normally includes your posts, uploaded media, comments, releases you own, likes and saves, and notification preferences. It does not mean every record disappears at the same moment. Section 12 explains the limited information we may keep, and that backups can take time to clear.

If you have an Artist Tools subscription, deleting your dub hub account does not cancel billing through Apple. You need to manage or cancel that subscription with Apple.

If UK data protection law applies, you have rights over your personal information. They do not all apply in every situation. Depending on the circumstances, you can ask us to:

• Provide access to the personal information we hold about you
• Correct information that is inaccurate
• Delete personal information
• Restrict how we use personal information
• Stop processing based on legitimate interests, which you can object to
• Provide information you gave us, in a portable form, where the right to data portability applies
• Withdraw consent, where we rely on consent. Withdrawal does not affect processing that took place before you withdrew it

To make a request, contact users@dubhub.uk. You can also withdraw or change website analytics consent at any time using Cookie settings in the footer.

You can complain to the Information Commissioner’s Office (ICO), or to another supervisory authority in your country. We would appreciate the chance to deal with your concern first.

We use reasonable technical and organisational measures to protect personal information. These include access controls, authenticated sessions, and storing passwords with our authentication provider rather than in our own application records.

No service can be completely secure. We cannot guarantee that information will never be accessed, disclosed or lost.

On this website, we use essential local storage to remember your cookie preference so we do not ask you again on every visit.

If you allow analytics, we use Microsoft Clarity to understand how visitors use the website and to improve usability. Clarity may collect usage information and provide heatmaps and anonymised session interaction recordings. It may set cookies such as _clck and _clsk.

Website analytics are used only to understand and improve the website experience. They are not used for advertising. Analytics scripts and analytics cookies load only after you give consent. If you reject analytics, Microsoft Clarity is not loaded.

You can withdraw or change your choice at any time using Cookie settings in the website footer.

We may update this Privacy Policy from time to time. The latest version, and the date it took effect, will be published on this page.

If you have any questions, contact us at:

users@dubhub.uk